Dell - social media certification program

How Dell deals with the challenges of keeping their social media training program up to date. How Dell assesses and certifies social media training participants. Follow ericschwartzman. Subscribe to my Blog. Data Science. Advanced Analytics Data Engineering. Infrastructure Security. Where do I start? Cloud - Associate Fundamentals training and knowledge of a technology. Cloud - Specialist Role specific training, baseline skills in a given technology.

Cloud - Expert Advanced skills and experience in one or more technologies. Data Protection - Associate Fundamentals training and knowledge of a technology. Data Science - Associate Fundamentals training and knowledge of a technology. Networking - Associate Fundamentals training and knowledge of a technology. Security - Associate prerequisite Fundamentals training and knowledge of a technology.

DCS: Infrastructure Security. Servers - Associate Fundamentals training and knowledge of a technology. Servers - Specialist Role specific training, baseline skills in a given technology.

Storage - Associate Fundamentals training and knowledge of a technology. Storage - Specialist Role specific training, baseline skills in a given technology. Storage - Expert Advanced skills and experience in one or more technologies. Find certifications by role. You should assume that anything you do on social media — whether on a business or personal account — could be viewed by a colleague, supervisor, partner, supplier, competitor, investor, customer or potential customer.

Your activity on social media reflects on Dell Technologies and can impact the work environment, and, subject to applicable law, will not be exempt from this policy just because it occurred on a personal account or as a Dell Technologies team member.

As a Dell Technologies team member, you are expected to adhere to this policy on social media, including but not limited to Twitter, LinkedIn, Instagram, Facebook, WeChat, YouTube, Flickr, Twitch, blogs, wikis or any other tool or service that facilitates interactions over the internet. If your post would violate a Dell Technologies policy in another forum, it will also violate it on social media. Team members who violate this or other Dell Technologies policies may be subject to disciplinary action up to and including termination of employment in accordance with the local laws where you are employed.

As a Dell Technologies team member, you are required to follow these five principles in all social media activity. You are required to take this and other SMACU courses if you engage in social media as part of your role or otherwise discuss our products, industry or competitors on social media, but we encourage all team members to take this training to learn more about social media best practices.

If you have any questions about these principles, this policy, SMACU or social media in general, please email Social dell. Consistent with our Code of Conduct, every Dell Technologies team member must be respectful to others when conducting business on behalf of Dell Technologies or when they identify or could be identified as a Dell Technologies employee.

Remember, even when you are on a personal account, your social media activity could be seen by customers or potential customers, so you should treat every interaction on social media as if you are dealing with a potential customer. While we value employee privacy and a diversity of perspectives across our workforce, Dell Technologies has zero tolerance for racism, bigotry, misogyny, express or implied threats of harassment or physical harm, or hate speech.

This can include race, ethnicity, nationality, religion, sexuality, caste, gender or disability. For example, speech that dehumanizes, ridicules, or condones or promotes violence against a protected class of people is hate speech.

How you say something can matter as much as what you say. Search instead for. Did you mean:. You should receive an initial response from a Dell social media agent within 4 hours; if necessary, they will follow you in order to exchange private Direct Messages.

You can go about your normal business and check back on our response at your convenience. Once you have provided the necessary information, our social media agents can thoroughly research your case history in order to reach the appropriate resolution. Our social media team is setup to answer most questions and resolve most issues.

You will only be transferred to a different agent if you are located in a different region or you need help in a different language. Our global English team primarily supports English speaking customers in the U.

Our social media team has a proven record of providing top quality support.